CAE Business Solutions LTD
Thank you for trusting us with some information about you. We take that trust seriously and we want you to know how we use your information and why. If you have queries about how we use your data, or comments or questions about this Policy, please do email us. The email address to use is set out in section 2 below. Policy updates: We keep this Policy under regular review, and this page may be updated from time to time. Please come back here to check the latest version. This Policy was last updated on the date given in the final box in the table in section 2 below.
- WHO ARE WE?
Trading Name: CAE Business Solutions LTD
Email address: [email protected]
Data Retention Period(s) Clients, former clients, and suppliers – 7 years [In order to comply with HMRC’s financial obligations.]. Prospects / other business contacts – up to three years from the last contact
Card and payment processor (3rd party) names and their security policy links
Payment by bank transfer only
We monitor visitors to our website using Google Analytics. We use this information to hone our SEO to make sure people find us with the relevant terms they search, and also to see where the web traffic comes from.
The date this Policy was last updated was 28 January 2020.
- WORDS WITH SPECIFIC MEANINGS
In this Policy, there are words and phrases that have a specific meaning or that we are using in a special way. They are: “personal data” any information about an identifiable living human being. “process” we “process” your personal data when we do anything with it, which might include: collecting, recording, organising, storing, adapting, altering, retrieving, using, combining, disclosing, or deleting it. “special category data” personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, health, genetic or biometric data.
- WHAT THIS POLICY DESCRIBES
This policy describes how we will collect and use personal data about you. We process information about: “Prospects” potential customers or referrers; “Customers” who have bought goods or services from us; “Suppliers”, “Associates” suppliers or potential suppliers of goods or services to us; “Affiliates” who have signed up to our affiliate scheme (if we have one).
- WHAT INFORMATION DO WE PROCESS, AND WHY?
Most of the information we process comes from you. We process it so we can reply to you, and when you contact us again we know what you asked before, what you were sent, and what you told us. Typically, we are collecting name, contact details, how we came across you, and background information from you or published by you on social media or freely accessible on the internet, on why you might be interested in our products or services or a relevant contact for our business. If you sign up to our newsletter list, you will be sent what you asked for. We normally operate ‘double opt-in’ lists and you will need to reconfirm your subscription before anything is sent. You can unsubscribe at any time by clicking the unsubscribe button on any email.
You are not automatically subscribed to any other lists, but may be invited to join an appropriate one. If we email you individually using our own email system, or respond to an email sent to us at any of our business email addresses, a copy of that email will also be stored. If you make an inquiry via our website, we will keep details of that inquiry and response for our data retention period (section 2, Table, above). We do not routinely keep special category data. To the extent we hold this, it was supplied or made publicly available by you.
Once you buy something from us, we will collect information from you at the point of sale. This will include the information we collect from Prospects (above). We collect your email address, phone number, and postal address so we can provide what we have contracted to, invoice you and keep proper records of our business relationship. We process your data to support the delivery of the goods and services you have bought. We keep records of the goods/services provided to you, and the information you give us, so we can support you when needed and advise you of any additional services you may need. Financial and credit card details We do not receive or store your credit card details. Credit card payments are handled by an external secure processor in accordance with their data security policies (see section 2, Table, above).
c. Supplier and Associates
We collect information on potential and actual suppliers and associates. This is mostly provided by you, but we do add to it the same kind of data we use for Prospects (see above).
If you become a supplier or associate, we keep a copy of the contract between us and your bank details so we can pay you. We also keep a record of invoices/payments for accounting purposes. We keep a record of the work you undertook for us/our clients along with any comments, reviews, or suggestions about that work including complaints (if any) and their resolution. This information is all needed to manage our customer relationships and our supply chain.
If we set up an affiliate scheme, affiliate data will be held in accordance with this policy. We will ask you for information when you apply and that will be kept to administer the affiliate scheme.
- NEWSLETTERS AND AUTOMATED EMAILS
We monitor who opens what in our newsletter lists, and pre-set sequences of information we send you. We do this, so we can see if the content is popular and generate more of it, or if it is not read. There may be sub-routines that trigger if you click on links or articles. These are designed to offer you more information about things you are interested in. You can unsubscribe from these sequences at any time. Existing customers may receive emails about specific offers relating to things you have already purchased. You can unsubscribe from these at any time. From time to time, we contact individual email newsletter subscribers but it is extremely rare. This would normally be if something odd were going on and we wanted to check you could see and use the content or find out what was causing a problem.
- DATA SHARING – 3RD PARTIES
We do not sell or exchange your personal data with organisations that may want to sell you something or use your data for research or other purposes.
We keep a list of the software platforms we use to run our business. If you would like a list of all the platforms we use, please email us (at the email address in section 2, Table, above).
We have an outsourced support team for our own business which may include Virtual Assistants, Web Designers, IT support, Sales and Marketing, Accounting, and more. They have limited access to your data, where the service they provide to us means they need it.
For example, if our IT support wants to check the functionality of a laptop or backup, they may need temporary access to information that may include something about you. For example, if we invoice you, our Accountant needs to process the information in the invoice. Your information/advice is held in the strictest confidence. Our team are all contracted to strict confidentiality clauses.
- WHERE IS YOUR DATA LOCATED?
Like most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our customer records, to email, to accounting. This means that some of your data may be held in the EEA, and some may be held in services in the USA (with suitable data privacy shields) or elsewhere. We have picked mainstream suppliers with appropriate security standards.
- RETENTION PERIODS
Your information will be kept for the length of time set out in our retention period (see section 2, Table, above). We need to keep customer information long enough to satisfy HMRC and our insurers. We keep information on prospective customers long enough to make our sales inquiry system effective.
If you subscribed to a newsletter or updates list, you will remain on the list(s) you joined until you unsubscribe from that list.
- YOUR RIGHTS
You have the right to know what information we are collecting on you, and to amend it if it is inaccurate. If you feel for some reason, we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action. Most of the information we hold is not based on your individual consent but is based on our needing the information to run our business and provide our products and services. If you want to know what information we have about you (if any) email us at the email address set out above and give us your name, email address(es) and we will happily do a search and let you know what information we hold on you and how we are using it/have used it. You have a “right to be forgotten” - but that does have some legal limits to it. If you want us to remove information about you, let us know. If you have been a customer, we may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation, and our insurer’s requirements.
If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, you can take this up in the first instance by emailing us at the email address set out above. If we can’t sort it out, the relevant supervisory authority for us is the Information Commissioner for the UK. You can contact them here.
WHAT COOKIES DO YOU USE?
My own website only creates one cookie and this cookie is ‘Absolutely Necessary’ for the functioning of your website. This cookie is called ‘ASP.NET_SessionId’ and it stores a ‘Session ID’ which is used by Microsoft .NET Framework to deliver the web pages to the visitor. This cookie also expires at the end of the session which is when a visitor goes to another website or closes their browser window. Because this cookie does not remain on your computer it has no way of tracking your website usage or retaining any of your data post expiries. This means consent is not required.
Cookie Name: ASP.NET_SessionId
LINKS TO OTHER WEBSITES
However, my website contains links to other websites that are not owned or controlled by men(including, amongst others, Facebook, Twitter, and YouTube). Please be aware that I am not responsible for the privacy practices of such other websites or third parties. I encourage you to be aware when you leave my website and to read the privacy statements of each and every website that may collect personal information
I monitor my site using Google Analytics. These cookies are used to collect information about how visitors use my website and blog. I use the information to compile reports and to help me improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from, and the pages they visited. More information may be found here and you may read Google's overview of privacy and safeguarding data If you wish to opt out of being tracked by Google Analytics across all websites, you can do so here. Cookie Names: _utma / _utmb / _utmc / _utmz
HOW DO I CHANGE MY COOKIE SETTINGS?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
FIND OUT HOW TO MANAGE COOKIES ON POPULAR BROWSERS
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Microsoft Internet Explorer
- Apple Safari
To find information relating to other browsers, visit the browser developer's website.
You can visit www.allaboutcookies.org for comprehensive information on how to block or restrict cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer, as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you’ll need to refer to your handset manual.